Slow speeds can happen for several reasons. Try these steps in order:

1. Restart your router: Unplug the power cable from your router, wait 30 seconds, then plug it back in. This clears temporary memory and often restores speed.
2. Check your distance: Move closer to your router. Physical distance and obstacles (walls, metal objects) can weaken your signal. If you're far from the router, consider a WiFi extender.
3. Reduce connected devices: Too many devices using WiFi simultaneously slows everything down. Disconnect devices you're not actively using.
4. Check for background activity: Large downloads, video streaming, or software updates running in the background consume bandwidth. Pause or cancel these activities.
5. Test your speed: Use a free speed test tool like speedtest.net to see your actual connection speed. This helps us understand what's happening if you call for support.

If speeds remain slow after these steps, contact our support team at 608-654-5162.

Frequent disconnections are frustrating. Here's how to fix this issue:

1. Power cycle your equipment: Unplug your modem (the device connected to the wall) and your router. Wait 30 seconds, then plug in the modem first. Wait 2-3 minutes for it to fully restart, then plug in your router.
2. Check cable connections: Make sure all cables going to your modem are firmly connected. A loose cable can cause drops. Gently reseat each connection.
3. Move away from interference: WiFi signals can be disrupted by microwave ovens, cordless phones, and baby monitors. Keep your router away from these devices.
4. Update your router firmware: Check your router's settings for available updates. An outdated router can cause connection instability.
5. Reduce WiFi congestion: If you live in an area with many WiFi networks, your router might be on a crowded channel. Most routers have a settings page where you can change the WiFi channel.

If the connection continues dropping after these steps, please call us at 608-654-5162. There may be an issue on our network that needs professional attention.

Router problems often have simple solutions. Try these steps:

1. Check the power: Make sure your router is plugged in and powered on. Look for lights on the front—they should be lit. If there are no lights, try a different power outlet.
2. Look for lights: Different lights mean different things. A solid or blinking light usually means it's working. If lights are off or red, there's a problem.
3. Restart the router: Unplug it for 30 seconds, then plug it back in. Let it fully restart (this takes 2-3 minutes). All lights should stabilize.
4. Reset the router: If restarting doesn't work, look for a small reset button (usually recessed). Hold it for 10 seconds with a paperclip or small tool. This erases all settings, so you'll need to set up your WiFi again.
5. Check your modem connection: Make sure the cable from your modem to your router is connected. If it's loose, reconnect it firmly.

Note: If you're renting your router from us, we can help troubleshoot or replace it. Call 608-654-5162.

If you've tried the troubleshooting steps above and still have issues, our local support team is ready to help. Contact us if you experience:

• No internet connection at all
• Consistently slow speeds even after troubleshooting
• Frequent disconnections that continue after power cycling
• Error messages on your modem or router
• Connection issues affecting only certain devices
• Problems you're unsure how to diagnose